When ordering, you will have the option to enter your home address. However, depending on the delivery service, you often have the option of changing the delivery location and time after you have placed your order. As soon as you have received the track & trace code from our logistics partner DISTRILINK, you can check the possibilities via the link.

For all orders above €30, shipping costs are free.

For orders under €30, you pay €4.95 shipping costs in Belgium, €5.95 in the Netherlands, Germany and France and €6.95 in the UK. 

The shipping costs will always appear at the check-out of your order, after you have entered the destination country.

Once you have placed an order, it is no longer possible to change the ordered products or to cancel your order. Some delivery services do offer the possibility to change the delivery location afterwards. As soon as you have received the track & trace code from our logistics partner DISTRILINK, you can check the possibilities via the link.

You will receive an order confirmation within a maximum of 1 hour. Always check your spam folder as it is possible that the e-mail ends up there. If you still have not received an e-mail, please send us the details of your order and proof of payment via webshop@spaas.be and we will be happy to help you. 

After you have placed an order with us, you will receive an order confirmation via e-mail. As soon as your order has been processed, you will receive a shipping confirmation with a track & trace code from our logistics partner DISTRILINK. You can use this link to track your order. When your order is delivered, you will also receive an e-mail. 

For very large orders, we may send your products in several packages if we cannot pack them in one shipping box. In that case, you will receive several track & trace codes, possibly with different delivery times.

The track & trace code is sent as soon as your order has been processed and is on its way to you. Always check your spam folder. Please note: we work with DISTRILINK as a logistics partner for our webshop. All e-mail communication about the shipment of your order will be sent from their name. If you have any questions about the shipment of your order, please contact them at customerservice@distrilink.be.

Of course, it is always possible that you change your mind after placing an order. However, after placing your order, we can no longer change or cancel it. If you would like to return your order after receiving it, please check the return section for your options. 

If your order arrives damaged, you must provide proof of damage with a dated photo on the day of receipt. You can contact our logistics partner DISTRILINK at customerservice@distrilink.be and they will be happy to help you. After contacting them, you will have the option of returning the item and receiving a refund or a new item.

In our webshop, you will find many gift packages that are wrapped in a nice gift box. Ideal for giving as a gift to a loved one. All other items from our webshop are sent in the packaging as shown in the photos. These are also perfect for giving as gifts. We do not (yet) offer additional gift wrapping (e.g. wrapping paper, bags, etc.).

If you have a complaint about one of your ordered products, you can submit a complaint form. Our quality department will consequently handle your complaint with great care and inform you of any compensation you may expect from us.

We like to make paying for your order as easy as possible for you. It is possible to pay in our webshop using the payment methods below: 

• iDEAL
• VISA or Mastercard
• PayPal
• Bancontact 

If you experience difficulties with your payment, try deleting your cookies (the instructions per browser type can be found via Google). Using a different device or browser may also help. If it still doesn't work after this, feel free to contact us at webshop@spaas.be and we will be happy to help you.

Your invoice will be delivered by our logistics partner DISTRILINK together with the shipment confirmation via e-mail. Please note that receiving a VAT invoice for your order is currently not (yet) possible.

If you have purchased Spaas products via our webshop, you may return them within the statutory period of 14 days. We will refund the products, excluding shipping costs, under the following conditions:

• The 14-day return period will be respected. This period is calculated from the delivery date of the purchased goods to you as a consumer.
• The packaging of the products is unopened and the product is not damaged. If you buy a giftbox, the giftbox may be opened but the individual items must still be intact.
• If your order is damaged after arrival, you must provide proof of damage with a dated photo on the day of receipt. You can contact our logistics partner DISTRILINK at customerservice@distrilink.be and they will be happy to help you. You will have the option of returning the item and receiving a refund or new item after contacting them.
• Only returned goods will be refunded.

If the period of 14 days after receipt of your order is exceeded, we can no longer accept your return and no refund will be issued.

If you want to return your order, you can do so free of charge within 14 days of receipt. You can request a free return ticket via our logistics partner DISTRILINK via this link. To do so, enter the postcode of the delivery address and the order number. The order number can be found on the invoice you received from DISTRILINK via e-mail when your order was sent (e.g. SO123456). Please pack the products in the box they were delivered in and also add the packing slip to the package.

This system automatically generates a free return label that you can use to return your items.

Please note that items can only be returned within the statutory period of 14 days from receipt.

You can return your order to us free of charge within 14 days of receipt. 

If the return is successful, our logistics partner DISTRILINK will refund the purchase amount excluding shipping costs, after they receive the goods, to the account you paid the order with. Please allow up to 14 days for processing. If you have not yet received a refund of your return shipment outside this period, please contact DISTRILINK at customerservice@distrilink.be. 

As long as you have not shipped the goods with the requested return label, you can decide to keep the items anyway. You do not need to take any further action for this. Only returns that reach the warehouse of our logistics partner DISTRILINK will be processed. 

Through our newsletter, we share monthly promotions, new products, inspiration and tips. You can subscribe to our newsletter using the form at the bottom of our homepage.

Through our newsletter, we share monthly promotions, new products, inspiration and tips. Would you rather not receive our newsletter anymore? Then you can easily unsubscribe via the link at the bottom of the newsletter. Feel free to let us know why you no longer wish to receive our mails, we value your feedback enormously. Please note: after unsubscribing to our newsletter, you will still receive e-mails related to your placed orders.

By ordering from the Spaas webshop, you, the buyer, expressly consent to the processing and use of your personal data for purposes such as administration of the customer database, management of orders, deliveries and invoices, marketing and advertising. Under no circumstances will they be passed on to third parties without consent. You can find further explanation in our ‘privacy policy’ in the menu at the bottom of our website.